Salazar Scoops Terms of Service

Thank you for choosing Salazar Scoops! Before using our service, please carefully review the following terms of service, which constitute a legal agreement between you and our company. By using our service, you agree to be bound by these terms

• Service Description: Our company offers a comprehensive pet waste removal service that is specifically designed for both residential and commercial properties. Our highly-trained team will thoroughly clean up all pet waste from any designated areas and dispose of it in an environmentally friendly manner, ensuring that your property is left clean and odor-free. We use top-quality equipment and the latest techniques to ensure that our service is efficient and effective, leaving you with a clean and hygienic outdoor space for your pets to enjoy
• Service Availability: Our service is available in specific areas, and we make every effort to accommodate all customers. However, please note that availability is subject to change and may be limited based on the volume of service requests in your area. We reserve the right to refuse service to any property if we determine that it is unsafe or not feasible to provide our service. We will do our best to communicate any changes in availability or service status as soon as possible to ensure transparency and customer satisfaction. 
• Payment: Payment for our service is required before the next follow-up appointment, and can be made through our client portal using a credit or debit card. In order to secure your service, we require that a credit or debit card be saved on file with us. We also accept cash or check payments, but these must be received before the follow-up appointment. We reserve the right to charge a late fee for any payments not received by the next follow-up appointment, and this fee will be added to the next invoice. Thank you for your prompt payment.
• Access to Property: In order for us to provide our pet waste removal service, you agree to provide us with safe and unobstructed access to the designated pet waste removal area(s) on your property. If access is not provided, we reserve the right to cancel or reschedule the service appointment, and you may be charged a fee for the missed appointment. Please note that we are not liable for any damages to property that may occur during the service.
• Cancellation and Rescheduling: We understand that schedules can change unexpectedly. If you need to cancel or reschedule, please contact us at least twenty-four (24) hours prior to the scheduled appointment time. If you fail to provide sufficient notice and we are already on the way, we reserve the right to charge a cancellation fee to cover the cost of gas and time. Thank you for your understanding.
• Weather Policy: Our company reserves the right to cancel or reschedule a service appointment in the event of inclement weather. We consider inclement weather to be any weather condition that poses a safety risk to our employees, such as lightning, thunderstorms, high winds, or heavy snow. In the event of a cancellation or rescheduling due to inclement weather, we will make every effort to inform you in a timely manner and reschedule the service appointment for the earliest possible date. We are not responsible for any damages or injuries resulting from weather-related cancellations or rescheduling.
• Waste Hauling: Our service includes hauling away the pet waste that we collect from your property. We will dispose of the waste in an environmentally responsible manner, in compliance with all local, state, and federal regulations. Please note that we cannot dispose of hazardous waste or other materials that are prohibited by law. If we encounter any hazardous waste or prohibited materials during the course of our service, we will inform you immediately and may terminate the service appointment. You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from the disposal of pet waste collected from your property.
• Pet Safety: For the safety of our employees, we require that all dogs be secured inside the home during our service appointment. If a dog is outside and unsecured, we reserve the right to cancel or reschedule the service appointment. If a dog is aggressive or poses a safety risk to our employees, we may terminate the service appointment immediately. You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from the behavior of your pets during our service appointment.
• Dog Bite Policy: In the event that one of our employees is bitten by a dog on your property, the fault will be considered the responsibility of the pet owner. We reserve the right to terminate the service appointment immediately and seek medical attention for the injured employee. If necessary, we may file a claim with your homeowner's insurance to cover any medical expenses or damages resulting from the dog bite. You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from a dog bite that occurs during our service appointment.
• Recording and Marketing Policy: We reserve the right to film, record, or take pictures of our pet waste removal service for quality control, training, and marketing purposes. By using our service, you grant us permission to film, record, or take pictures of the service and any relevant property. We will handle any such recordings or images in accordance with our privacy policy, and will not use or distribute them for any purpose other than quality control, training, and marketing. We may use these recordings, images, or testimonials for marketing purposes, including but not limited to social media, website, and print advertising. If you have any objections to being recorded or photographed, or to the use of your property or pet's image or testimonial for marketing purposes, please notify us in advance of the service appointment.
• Liability: While we take every care to ensure that our pet waste removal service is performed to the highest standards, accidents can happen. Therefore, our company cannot be held responsible for any damages, injuries, or losses resulting from the use of our service. You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from the use of our service.
• Disclaimer of Warranties: We strive to provide the highest quality of service possible, but our service is provided on an "as is" basis and we make no guarantees or warranties, express or implied. We do not warrant that our service will be uninterrupted or error-free, and we are not responsible for any damages or losses that may result from the use of our service.
• Intellectual Property: Our company retains all intellectual property rights in and to our service, including all copyrights, trademarks, and other proprietary rights.
• Governing Law: These terms of service shall be governed by and construed in accordance with the laws of the state in which our company is located.
• Modifications: We reserve the right to modify these terms of service at any time, at our discretion. Any such modifications will be effective immediately upon posting on our website.

Thank you for choosing Salazar Scoops! We look forward to serving you!